Frequently Asked Questions
Below is a list of frequently asked questions. If your question is not addressed here, please do not hesitate to contact the Customer Service Team on (02) 6282 8192.
When do I start paying license fees?
What do I do if I have lost my eClub password?
How long after a workshop should I wait before launching my programs?
Who do I contact for training?
Who do I contact if I want to purchase clothing or CD/DVD kits?
How do I order marketing material?
Do you have a list of trained Les Mills Instructors?
How often are the trained and ready lists updated?
My club is looking for Instructors, can you help me advertise?
Can I put a notice in Revolution that our club is looking for Instructors?
When do I start paying license fees?
When you partner with Les Mills, your license fees will commence either:
- Once you have launched the program in your centre. You have up to three months to launch each program you acquire. After this three month period, license fees are automatically due. These payments will be billed to you on the first day of that month.
- or
- When you send your Instructors to a Les Mills training module. In this instance, you will be billed one month after your Instructors complete and pass their training modules.
Your license fees are due on the first day of every month.
What do I do if I have lost my eClub password?
If you happen to misplace your eClub password, please contact our Customer Service Team on (02) 6282 8192 or email ask@lesmills.net.au . They will be able to find your username and password with the click of a mouse.
How long after a workshop should I wait before launching my programs?
The suggested time before your launch is usually a minimum of two weeks following the quarterly launch in your state. This ensures that your Instructors have enough time to learn the chorography and also gives you time to prepare your sales and reception staff for the membership enquiries that will occur on the launch day. It also gives you enough time to create a promotional plan and get your existing and potential members excited about coming along on the day.
Who do I contact for training?
If you would like to train your Instructors all you need to do is contact the Education Department on (02) 6282 8192 or email training@lesmills.net.au
Who do I contact if I want to purchase clothing or CD/DVD kits?
You can purchase the music in the online shop section of our website. Alternatively, call our Merchandise Department on (02) 6282 8192 or email merchandise@lesmills.net.au
How do I order marketing material?
Marketing material can be purchased by contacting the Les Mills Customer Service team. To find out about the great tools that are available, please call 02 6282 8192 or email ask@lesmills.net.au
Do you have a list of trained Les Mills Instructors?
Yes, we have what is known as the "Trained and Ready List". This is updated regularly with the names and contact details of those qualified Les Mills Instructors. There is also a new list available of instructors that have registerd that they are actively looking for work. Please call the Customer Service team on 02 6282 8192 or email ask@lesmills.net.au
Revolution is the official Les Mills publication. Published quarterly, Revolution is an invaluable resource circulated at no cost to our valued partner clubs and Instructors. Revolution contains tips for clubs to maximise their return on investment in group fitness, keys to effective Les Mills program launches, important dates, recruitment information, Instructor training information and much, much more. You will receive a complimentary copy of Revolution each quarter as part of your license agreement when you take on a Les Mills program.
How often are the trained and ready lists updated?
The trained and ready lists are updated on a monthly basis and contain the names of all of our Certified Instructors that have indicated that they are currently looking for work.
My club is looking for Instructors, can you help me advertise?
Certainly, we have a "Clubs Looking for Instructors" section on our website where you can post your clubs details at no cost, as well as a bi-monthly e-newsletter with a section specifically for "Clubs Looking for Instructors" that is distributed to Instructors nationally, also at no cost to you. If you would like to advertise through each of these avenues, please send an email to marketing@lesmills.net.au with the name, address contact name and number for your club and which programs you require Instructors for.
