Quarterly Releases VIET | Les Mills Asia Pacific

Download Digital Kits

How do I access and download my files?

For a visual demonstration, please check out this video.
Where should I save my files?
You can save your files wherever you choose on your computer.

Your internet browser will save your files in a default location unless you choose to do otherwise.
The location of your downloaded file will depend on your browser type. Most browsers have a default download location. On a Mac, it is usually the "Downloads" folder you see in your Finder window.

Here is a simple guide to what to look for, based on your browser type:

Our music files are packaged together with a PDF file of the release notes into a single ZIP file. That ZIP file is usually between 150MB and 200MB. The video for the release is usually a single file of approximately 700MB.

IMPORTANT NOTE: Do not delete files you have previously downloaded from the Digital Kit Portal. Deleting past downloads could mean you will lose access to those files completely and you might have to purchase them again.
- For Internet Explorer 8 or later: Your browser will usually ask you if you want to open or save the file you've clicked on. Clicking "Open" will download it to whichever folder you have as your default download folder. In most Windows PCs, that is the "Downloads" folder within "My Documents". In Internet Explorer 9, click CTRL+J or select the Tool menu > View Downloads to see your download progress.
- For Firefox: If you have not installed any download manager, a window will pop up and ask you to choose what to do with a file. By default, it will download it and open the folder the file was downloaded to. Clicking "Save File" will download it directly to your default download folder.
- For Chrome: Clicking on the button should start downloading the file automatically. Check the bottom of your browser window to see download progress. Once finished, file should appear in your default download folder.
- For Safari: A window will pop up asking you if want to open or save the file. Either will download the file to your default download folder.
I’ve downloaded the files and now I can’t find them, where are they?

Most browsers have a default download location. On a PC, this is usually the "Downloads" folder inside the "My Documents" folder. On a Mac, it is usually the "Downloads" folder you see in your Finder window.

Check this folder and double-click the file name. If the file starts playing, then the download has finished successfully.

If you cannot find the file in these folders, try searching for the file name.
One or more download buttons are greyed out, what do I do?

Once you have downloaded a file, the button to download the file again will become greyed out and unavailable for you to select.

In the event that your file download fails, refresh the screen. Next to the greyed out button you will see the option "Had issues downloading?" - select this to download the release.
How long will my digital kit take to download to my computer?

The time taken for a digital kit to download depends on several factors, including the speed of your internet connection. Apple provide some guidance at http://support.apple.com/kb/HT1577.
How do I know when a file has finished downloading?

Check your browser to see if a file has finished downloading. Most browsers will show you a pop-up window that displays the percentage of the file downloaded and the estimated download time remaining.

Most browsers have a default download location. On a PC, this is usually the "Downloads" folder inside the "My Documents" folder. On a Mac, it is usually the "Downloads" folder you see in your Finder window.

Check this folder and double click the file name. If the file starts playing, then the download has finished successfully.
The file is taking a very long time to download - why?

When you buy a kit for download from the Digital Kit Portal, the amount of time it takes to download will vary according to the file's size and your internet connection speed. A broadband connection is highly recommended for downloading files from the Digital Kit Portal.

Our music files are packaged together with a PDF file of the release notes into a single ZIP file. That ZIP file is usually between 150MB and 200MB. The video for the release is usually a single file of approximately 700MB. Most broadband connections should be able to download those files in less than one hour. However, it is possible that it could take longer depending on the speed of your connection, how close you are to our download servers, your own computer's capabilities, and other factors.

If you feel that the file download is taking significantly longer than it should, we suggest stopping the download and trying it again. However, please be aware that a download may take more than one hour.

If you do not have a broadband connection, you can still download files from the Digital Kit Portal, but be advised that the downloads could take anywhere from several hours to more than a day.
My file download failed. What do I do?
In the event your file download has failed, you can re-download the kit by following these steps:
1. Log in to the Digital Kit Portal
2. Go to "My Downloads"
3. Select the relevant program and release
4. Select the option "Had issues downloading?" If you don't see this select Ctrl + F5.
5. Follow the directions there to re-download the kit.
6. IMPORTANT NOTE: You will have a limited number of attempts to download the file. In the event you continue to have problems please contact contact our customer service team via email or call +61 2 6282 8192. Can I download parts of the digital kit separately?
  Yes. Each digital kit is delivered in two parts; the video file is in one part, and the music and choreography notes are in the other.
  You can download these on separate days as long as it is within 180 days from the date you are notified by LMAP that your release is available for download
Can I see a list of all the digital kits I've downloaded?

Yes. You can view your download history by selecting the "Download History" option from the menu in the top right hand corner of your screen.
Where are my digital kits stored after I download them?
Your internet browser will save your files in a default location unless you choose to do otherwise.

The location of your downloaded file will depend on your browser type. Most browsers have a default download location. On a Mac, it is usually the "Downloads" folder you see in your Finder window.

Here is a simple guide to what to look for, based on your browser type:
- For Internet Explorer 8 or later: Your browser will usually ask you if you want to open or save the file you've clicked on. Clicking "Open" will download it to whichever folder you have as your default download folder. In most Windows PCs, that is the "Downloads" folder within "My Documents". In Internet Explorer 9, click CTRL+J or select the Tool menu > View Downloads to see your download progress.
- For Firefox: If you have not installed any download manager, a window will pop up and ask you to choose what to do with a file. By default, it will download it and open the folder the file was downloaded to. Clicking "Save File" will download it directly to your default download folder.
- For Chrome: Clicking on the button should start downloading the file automatically. Check the bottom of your browser window to see download progress. Once finished, the file should appear in your default download folder.
- For Safari: A window will pop up asking you if want to open or save the file. Either will download the file to your default download folder.
Do I need to download the files within a certain period of time?

Yes. You have 180 days to download your order from the date you are notified that your release is available for download.
How long will a digital kit be available for download?

You have 180 days to download your order from the date you are notified that your release is available for download.
Where are the choreography notes?

The choreography notes can be found with the music files.

When you download the music file from the Digital Kit Portal you will receive a ZIP folder which includes the music tracks and the choreography notes in PDF format.
Can I download parts of the digital kit separately?

Yes. Each digital kit is delivered in two parts; the video file is in one part, and the music and choreography notes are in the other.

You can download these on separate days as long as it is within 180 days from the date you are notified by LMAP that your release is available for download.
Why do I need to download the video and music separately?

The video and music files are available as separate downloads to make the file sizes more manageable.
My computer says it does not have sufficient disk space to download the files, what should I do?
Computer hard drives are getting bigger and bigger, and sometimes it may seem as if you have all the space you need. But over time, any user can build up quite a library of files and run out of space.

Unfortunately, there are very few solutions to this problem that do not require deleting files on your hard drive. Before you take that step, we suggest you do the following:

There are programs available that will help you clear more space on your hard drive, but if none of the steps suggested above provide you with enough space, then you will probably have to delete some files on your hard drive. To do this you will need to either delete some files directly or remove some programs. Remember to empty the trash or recycle bin after you delete the files.

IMPORTANT NOTE: Do not delete any files you have previously downloaded from the Digital Kit Portal. Deleting past downloads could mean you will lose access to those files completely and you might have to purchase them again.
1. Empty the "Trash" (Mac) or "Recycle Bin" (Windows). Files left in the trash or recycle bin are still part of your hard drive and deleting them from the trash or recycle bin will open up more space for you.
2. In Windows, click on the Start Menu and under your program folders select Accessories > System Tools > Disk Cleanup. This will run a simple utility to help you clear space on your hard drive.
3. Empty the cache in whichever browser you are using. Your cache will not usually take up a large amount of hard drive space, but clearing it will at least give you a bit more.
4. You can directly download to an external hard drive or USB thumb drive.
Can I download a digital kit directly to a mobile device such as an iPod/iPhone/Android device?

No - this option is not currently available.
What kind of portable devices can I play my digital kit music and video on?

Your digital kit music will be provided in MP3 format with a bit rate of 320kbps.

MP3 files will play on nearly all portable media devices, including iPod, iPhone, Zune, Sansa, Creative, Archos, Samsung, Sony and more. Many of the newer cell phones also have MP3 capabilities, including Android devices.

If in doubt, please check your device's specifications for a full list of file types that it can and can't play.
What kind of computer do I need in order to download the digital kits?

Our digital kits will download and run successfully on a wide range of computers, but we recommend that your computer meet or exceed the following specifications:

Windows Minimum Requirements
Windows Hardware
A PC with a 1GHz Intel or AMD processor
Intel Pentium D or faster processor is required
1Gb of RAM
Screen resolution of 1024x768 or greater
DirectX 9.0-compatible video card with 32MB of video RAM; 64MB recommended
QuickTime-compatible audio card
Broadband internet connection
Windows Software
Windows XP Service Pack 2 or later, Windows Vista, or Windows 7
10Gb of available disk space

Macintosh Minimum Requirements
Macintosh Hardware
Mac computer with an Intel, PowerPC G5 or G4 processor
Intel, PowerPC G5 or 1.0GHz PowerPC G4 or faster processor is required
1Gb of RAM
Screen resolution of 1024x768 or greater
At least 16MB of video RAM
Broadband internet connection
Macintosh Software
Mac OS X version 10.4.11 or later
Safari 4.0.3 or later
10Gb of available disk space
I’ve downloaded a release before and now I can’t see it to download again. Why?

Releases will be available to download for 180 days.

After that time a release will no longer be available to download. You will be able to see that release in your download history
What browser is the Digital Kit Portal compatible with?

Our Digital Kit Portal downloads are compatible with both Mac and Windows PC. However, we do have specific recommendations for browsers. See the list below:

Internet Explorer Version 7 or higher (Click here to download the latest version of Microsoft's Internet Explorer)

Firefox Version 11 or higher (Click here to download the latest version of Mozilla's Firefox)

Chrome Chrome is automatically updated. If you are using Chrome, it is compatible with this website (Click here to download Google's Chrome)

Safari Version 5 or higher (Click here to download the latest version of Apple's Safari)
How much space does my computer need to have to download these files?

Our music files are packaged together with a PDF file of the release notes into a single ZIP file. That ZIP file is usually between 150MB and 200MB. The video for the release is usually a single file of approximately 700MB.

IMPORTANT NOTE: Do not delete files you have previously downloaded from the Digital Kit Portal. Deleting past downloads could mean you will lose access to those files completely and you might have to purchase them again.
What should I do if my broadband connection keeps failing?

Please contact your Internet Service Provider if you have ongoing issues with your broadband connection.

Technology

I can't hear any sound when I watch my video.

Check that the volume on your device is not muted or turned downl low, and check that the volume on your media player is not muted or turned down low.
What media player can I use to watch the video?

The files will play in all media players that recognise M4V including including windows media player and iTunes. The video file is optimised for iTunes, Quicktime, and VLC media PLayer. These players allow you to switch between presenter voice on/off, and also allow subtitles to display, where available.
How do I play the video file?

Once downloading is complete, drag and drop the video file into your media player or double-click the file.
What is an M4V file?

You can read about M4V files by using the following link http://en.wikipedia.org/wiki/M4V.
How do I watch my video/put it on to my iPad?

Add the file(s) to iTunes, connect your iPad, and sync in the normal manner. By default, this means you have to drag and drop the files to the device in iTunes and then click on the sync button or tick the boxes next to them and hit the sync button (depending on the option you have selected). If you want to manually drag and drop the files for instant sync, just click on the device and then click on "Summary". On the right window pane, scroll down until you see the option for manually manage music and/or videos. Tick that box then hit the "apply" button at the bottom. Once this is all set up, all you do is drag and drop the music and/or videos onto your device like normal.
Can I transfer a copy of my files to another device?

Yes, you can transfer/move files between devices.
How do I get my files into iTunes?

Digital kits are delivered as a ZIP file and can be copied into iTunes, so you can manage them just like any other music albums and videos you own. The steps to do this for music and video are: Extract the files from the ZIP folder. This will create a folder with the same name as the ZIP file.

Drag and drop the contents of the folder into iTunes. This will create entries in iTunes for the release music and video. You may need to check that the files have successfully copied to your iTunes media folder and not simply linked from where they were downloaded. You can check the file location of any media item by clicking and selecting "Show file location".

If you need a visual guide, please see the video. This video is prior to version 12 of iTunes. Please keep in mind that some of the options might have changed or moved elsewhere if you are using version 12 of iTunes.
I can hear sound but don't see any pictures when I play my video.

Firstly check whether the media player or software you are using can play M4V files. If so and you are still having issues check that your media/software player is up to date, out of date codecs can cause this type of behaviour.
How do I put my video files on my Android?

You can add files to your SD card or check specifications for the Android device. Most new devices will play M4V files, many older ones will play these files if the extension is changed to MP4.
For a visual tutorial, check out this video.
How do I watch my video with the presenter voice off?

To turn the presenter voice off, follow the instructions for your device. For VLC: Click the audio tab, go to audio track and then toggle between track 1 and 2. For iTunes: Once the video is playing on the control panel, click the speech bubble and you can then toggle between voices on/off. For Quicktime: Click the view tab, then go to languages and click to toggle between voices on/off.

For a visual tutorial on doing this with an iPad, please feel free to check out this video or even this video. Please keep in mind that these video tutorials cover versions of iTunes prior to version 12 and some of the options might have changed or moved.
How do I turn subtitles on/off?

Subtitles, where available, are viewable when the files are played using iTunes, Quicktime or VLC. For VLC: Click the video tab, go to the subtitles track and then select the language you wish to display. For iTunes: Once the video is playing, click the speech bubble on the control panel, and you can then toggle between subtitles on/off. For Quicktime: Click the view tab then go to subtitles and click to toggle between subtitles on/off.

To turn the presenter voice off, follow the instructions for your device. For VLC: Click the audio tab, go to audio track and then toggle between track 1 and 2. For iTunes: Once the video is playing on the control panel, click the speech bubble and you can then toggle between voices on/off. For Quicktime: Click the view tab, then go to languages and click to toggle between voices on/off.

For a visual tutorial, check out this tutorial video by clicking here.
What is an MP3 file?

You can read more about MP3 files by using the following link: http://en.wikipedia.org/wiki/Mp3
What media player can I use to play the music file?

Any media player that can read MP3 files. Some examples include iTunes and VLC Media Player.
How do I play the music files?

Click and drag the files into your local media player or double-click on the file and the default player will open them.
How do I create CD copies of my digital kits?

Most computers with a CD writer will have this software installed.
How do I put my music on my iPod/portable audio device?

You’ll need to load the digital kit album into iTunes or a similar media player on your computer and then transfer it to your personal music player.

For a video tutorial, please check out this video. Please keep in mind that this is for iTunes versions prior to version 12. If you are using version 12, please note that the options may have changed or moved. You just drag and drop the files either onto the device icon to the right of the three dots at the top left of the screen or onto the music category under your device when it pops in from the left side of the screen.
How can I play the music from a digital kit on my personal music player (eg iPod)?

Instructions to do this will have been provided by your personal music player provider.
How do I put my music on my Android?

Copy and paste the files on to your SD card or connect your Android device to the desktop/laptop where you downloaded the digital kits, and transfer them that way.

If you are more of a visual person, check out this tutorial video on how to add music to your Android device.
How do I find my Les Mills music in my music library?

Use the search field provided and search for "Les Mills". In iTunes, this is usually a white box with curved edges at the top right with a magnifying glass in it.
How do I back up my music and/or videos?
You can back up your music to a physical device (USB key, external hard drive or burn it to a DVD), another alternative could be backing up the data to an online cloud storage provider (such as Google Drive or Drop Box).
To see a tutorial video on backing up your digital kits, you can check out this video by clicking here. Please keep in mind this video covers the topic of backing up using a Apple Mac. The other option you have with a Mac is to activate an option called "Time Machine". In order to set this up, do the following:
- Connect your external hard drive.
- Click on the apple logo at the top left of the screen.
- Click on "System Preferences".
- Click on "Time Machine".
- Click on the "Select Backup Disk" button and select the external hard drive.
- Then click on the little switch that says "Off" and "On". It should, by default, be set to off but by clicking on it, you will enable it. If it pulls up a list of available drives, select the one that is your external. This will back up your entire computer as well as the digital kits.
However, to perform a backup of your digital kits in Windows, you can do this in a few ways. You can turn on File History in the Control Panel and select the external device you want to back up to. It can be other software like Acronis True Image or even software that came bundled with your external hard drive. You can also just drag and drop the files into your external hard drive by just using Windows Explorer. You just do the following:
- Start Windows Explorer (by clicking the office folder icon at the bottom left.
- Start another Windows Explorer again.
- Place the first Windows Explorer window on the left half of the screen and the second Windows Explorer screen to the right half of the screen.
- On the window to the right, just click on the external hard drive to prepare it.
- On the Windows Explorer window on the left side, select your files and just drag and drop them onto the external drive on the right side.
How do I know the track listing?

Track lists will still be published in the choreography notes. This will be in a PDF file attached with the music in the ZIP file that you download.
What is a PDF?

PDF stands for Portable Document Format. PDFs can be opened using Adobe Reader.
How do I download Adobe Reader?

You can download Adobe Reader from https://get.adobe.com/reader/.
What program can I use to open the choreography notes?

Adobe Reader is available to download for free and is designed specifically for PDF files. Other free PDF software is also available online.
How do I open my choreography notes?
You can open the notes by double-clicking the file. If you have a PDF reader installed, your default software will open the notes for viewing.

To view your choreography notes on your android device, see this video.

If you are using a version of iTunes that is prior to version 12, you can watch this video tutorial.

However, if you wish to open your choreography notes on an iPhone/iPad and you have version 12 or higher, you must do the following:
- Open iTunes
- Attach your iPhone/iPad to the computer/laptop
- Click/highlight on "Apps" under your device window pane on the left hand side of the iTunes window (this is for iTunes version 12 and higher)
- On the right window pane, scroll down until you see a section with a listing of applications (Usually this section is called "File Sharing"). This will be split into two additional panes with the left one being the listing of applications.
- Scroll down and click on "iBooks" in the left hand side of the split panes. Then drag and drop your PDF to the right side or click on the button below the right pane to load the file into it.
How do I print my choreography notes?

If you are using Adobe Reader there will be a print icon or use the "Print" option in the file menu.

If you want a visual demonstration, please check out this video.
How do I know if I have the latest version of Adobe Reader?

Go to the Help menu and click "Check for updates".
I don't have a printer - can I get notes sent to me?

We do not provide a printing service. Try searching for an online printer who offers a print delivery services in your area.
How do I play my video to a TV from my iPhone/iPad/Android device?
To play to a TV using a wired connection, iPhone/iPad devices will need to a separate adapter with an HDMI output and an HDMI cable. You just plug one end of the cable into the HDMI port of the adapter and the other into the HDMI port of the TV. Turn on the TV and select the correct input for the port it is plugged in and make sure your iPad/iPhone is on as well. It should broadcast directly to the TV.

These adaptors can be found at local electronic stores like JB Hi-Fi or at the Apple website here

For a video tutorial on hooking up an HDMI cable to an iPhone/iPad, see this video. To see a video tutorial on playing your videos using iPhone/iPad to Apple TV wirelessly, see this video.

To play the media via wireless, you can use AirPlay for Apple devices like iPad/iPhone or you can use Chromecast which works with Apple and Android devices.
- iPhone/iPad: How to use AirPlay: https://support.apple.com/en-au/HT204289
- iPhone/iPad: Help using AirPlay: https://support.apple.com/en-au/HT204291
- iPhone/iPad: Using Chromecast: http://www.google.com/chrome/devices/chromecast/learn.html
- Android devices using Chromecast: http://www.google.com/chrome/devices/chromecast/learn.html
The following Android devices can broadcast without a Chromecast, provided your TV supports wireless screencasting:
- Nexus 4, 5, 6, 7 (2013), 10
- Samsung Galaxy S4, S4 Google Play Edition, S5, S6, S6 Edge, Note 3, Note 10
- HTC One M7, Google Play Edition
- LG G4, G3, G2, G Pro 2
What if I want silence in between tracks to allow time to prepare my equipment?

To do this, you need to create a playlist in which you have your Les Mills music and a track with nothing but silence in between each track. To do this in iTunes, press Control + N to create a new playlist. Then in your music library, just drag and drop your music files into the newly created playlist. Then you insert your blank tracks in between each song where you need them. If you don't have any silent tracks, you can get some from the following website: http://www.mcelhearn.com/listen-different-adding-silence-to-your-itunes-and-ipod-playlists/

Once you have created your playlist, just drag and drop it into you mobile device in iTunes.

Watch this video for a visual run down.
I have downloaded my music but it won' go into iTunes. Why?

If you have just downloaded your music, you can't just load it into iTunes directly as it is in a ZIP file. This is not a readable file type by iTunes. In order to be able to load it into iTunes, you need to extract the music files from the ZIP file before you can place it into iTunes. To do this, you just go to where your music ZIP file is located and if you are using a Windows machine, you just right-click on the file and hit "Extract" or "Extract all". The new box that pops up shows the current location to extract the files to (which will be, by default, your "Downloads" folder. Hit the "Browse" or "..." button to specify where you want the files to be placed. If you wish to keep it where it is or have specified where you want the files to go, then just click the "Extract" button. After that, just drag and drop the files from the newly created folder into iTunes.

If you are using a Mac, just go to the "Downloads" folder and double click on the ZIP file. This will extract the files. Go to the newly created folder with the music and just drag and drop the files into iTunes.
I dragged/dropped my music onto my device in iTunes but it doesn't do anything. Why?

There are a few reasons as to why this is. The first is if the "manually manage music/video" option is not ticked. If this is not ticked, then you will have to hit the sync button after doing the drag and drop to begin the transfer. If you wish to have this sync immediately when you drag and drop files, make sure the option is ticked and press "apply".

The other thing that may prevent it from transferring over to the phone is that if a song appears on the iPhone but is greyed out, it will prevent the entire sync from occurring. To check and see if this is the case, go to your music folder of your device using iTunes and see if a song is greyed out (the one you are trying to transfer). Also, verify if no progress is made on the transfer.

If nothing is happening when you perform a sync, then what you need to do is try to delete the greyed out song on the phone. If this doesn't work, restart the phone and try again. If you still can't get rid of it, you may have to do a factory restore of the phone to get rid of it by tapping on the "Setting" icon, then tap on "General", the tap on "Reset" and then "Erase All Content & Settings". Once this is done, make sure the phone is still connected to the computer and try to transfer the songs to the phone again in iTunes.
How do I make a DVD of my digital kit?

For step by step instructions on how to do this, please check out this guide.

Legal

Can I share the files with other instructors or my friends and family?

No, the files are for your personal use only in connection with your instruction of Les Mills programs. You may not copy the files for, or share the files with, other instructors, friends, family or any other person.
Can I share my login with another instructor?

No, your login is personal to you and may not be shared with any other person.
What should I do if I know someone who is sharing files?

Please contact our customer service team via email or call +61 2 6282 8192.
Who is this service provided by?

Digital Kit Portal is provided by Les Mills Music Licensing Limited and is the only place on the internet that you can legally download kits. Downloading kits from any other source is not legal and puts you at risk of legal action.
What are the terms of use?

Your terms of purchase with LMAP and your instructor agreement apply to your purchase and use of the files. Contact our customer service team via email or call +61 2 6282 8192 for more information. The Terms of Use for this website (available at https://lesmills.secure.force.com/digital/Terms_and_conditions to apply to your use of the Digital Kit Portal.
Who owns the content?

The music, video, and other materials you download are owned by Les Mills and/or its licensors. You are granted a limited license to use the files in connection with your instruction of Les Mills programs in accordance with the terms of your instructor agreement.
How do I purchase additional digital kits?

Please contact our customer service team via email or call +61 2 6282 8192 or go to http://www.lesmills.com.au and then login and click on "Online Store" to purchase your kit.
How do I talk to someone?

Please contact our customer service team via email or call +61 2 6282 8192.
I have another question that is not listed.

Please contact our customer service team via email or call +61 2 6282 8192.
When will digital releases by available for me to buy?

Release dates are decided by LMAP and are different in each region.

Login/Access

Do I need to register?

Yes, you will need to have an online account with Les Mills Asia Pacific and you must be trained in one or more Les Mills programs to access the Digital Kit Portal.

This will be the account that you used when purchasing the digital kit online. It consists of a customer ID and password.

If you have forgotten your Les Mills customer ID and/or password, you can use the online password reset web application: https://webapps.lesmills.com.au/password-reset. If you are still having troubles, please contact our customer service team.
How do I log on to view my Digital Kits?

Once logged in to our website, you can click on the "Digital Kit Portal" link in the main menu. Alternately, you can visit: https://www.lesmills.com.au/digitalkitportal
Important Note: you must have purchased a digital kit (and received the digital kit entitlement created email) before you can sign in and download your kit.
I've been locked out of my account, how do I get back in?

You may have been locked out because you have tried to log in with an incorrect password too many times. This lockout is only temporary. Try to log in again in one hour. If you're not sure what your password is, please click "I forgot" on the login screen.
I've forgotten my password.

On the login screen, you will find a link next to the box where you enter your password saying "Click here to retrieve your username and/or password". Click on this link and you will be taken to a page to reset your password. To reset it, please enter your customer ID or email address and click "Get my password". An email will be sent to your email address with a link allowing you to reset your password.
What are the password rules/why won't the system accept my new password?

Passwords must be a minimum of 5 characters long and alphanumeric, which means there should be at least 1 letter and 1 number in the password. For example: aaadlfs3 is correct. Asdmbwpy (no numbers), 12471658 (no letters) or asd2324 (not enough characters) are all invalid. Also, you must not include your username (your email address) as part of your password.
How do I get my email address changed?

Customer can log in and update their details online. After logging into http://www.lesmills.com.au.
I can't remember the email address I gave to LMAP.

Please contact the customer service team on +61 2 6282 8192.
Why aren't all my programs showing up?

After you have logged in, you should be taken to a page showing you all of the Les Mills programs for which you have purchased digital kits. You will only see programs with purchases available to download. If you are certified in a program but have not purchased a kit for it during this quarter, then it will not show up on your Downloads page.

If you have purchased a kit for a program and it is not showing up in your downloads, this may be due to a technical fault. Please contact y our customer service team via email or call +61 2 6282 8192 directly so that they can raise the issue and we can provide you with your digital kit as soon as possible.
I can't login to make a purchase. Why?

There are a few reasons why this may happen. The first is if you are browsing from a device that has unstable or no internet connection. In the case of an an unstable connection, you will not be able to connect to the server, download, upload, or browse any page during the period of time it is down. No internet connection results in the same thing. In the case of no internet connection, it can be the result of one of the following: the device having flight mode on, WiFi being disabled, a malfunctioning network part, no driver being installed for your network card (on a computer), or your internet service provider performing maintenance. The more common scenario is incorrect Customer ID and/or password. If you have forgotten your password, click here. Another possible reason is that the router has the website blacklisted. In this case, you will have to log into the router as the administrator and remove the site from the list of blocked/prohibited sites. See your router's instruction manual or support website for further details on how to do this.
But I forgot my password for the digital kit portal and tried to use the forgot password link. The email still hasn't shown up in my inbox. Where is it?
There can be a number of reasons and one of the first things you should do is check your spam/junk folder of your inbox. But the best way is to ensure that you are in the right area of the website. You should do the following:
1. Go to www.lesmills.com.au
2. Click on "Login" at the top right
3. Provide your Customer ID and password on the next screen and click "Continue". If you don't have your password and/or customer ID, this is the screen to retrieve it from by clicking on the "Click here to retrieve your username and/or password" link.
4. If you have the option, click on "Digital Kit Portal" on the menu in the dark area at the top of your screen. If it doesn't appear, it more than likely means that no digital kit was purchased. You won't be able to access the digital kit portal until you have purchased Digital Music.
5. If you were able to see the "Digital Kit Portal" at the top of the screen and were able to click it, you should be at your digital kit to be able to download it.

Other

Why isn't digital cheaper than physical kits?

A vast majority of the digital kit cost is consumed with licensing the best music (this is actually more expensive with digital content), production of the highest quality video, choreography content and providing the technology platform to make all this work. The production of top quality material has always been the highest priority for Les Mills and it requires more investment to achieve this outcome.
Why can't I get PPCA and Original in the same kit?

They are two different kits, produced for two different and specific requirements. In order to produce PPCA free kits, LMAP engages LMI to produce the re-striped video audio and new music content. The kits are then sold individually to help recoup some, but not all these additional costs.
Why is original the same price as PPCA free?

Due to the high production costs mentioned above, it actually costs LMAP more per PPCA free kit than for an original kit (in most cases they are produced at a loss to LMAP).
How long will physical kits be available for?

Physical music kits will be available till Q1 2016.
When will I receive my kit if I do attend workshops?

Workshops will run over two weekends. Digital entitlements will be released globally on the Friday between the two workshop weekend. If a physical kit was ordered, it will be dispatched the following Tuesday. Please be aware that freight charges will apply.
Can I get any release as a digital kit?

Note that they do age off, original music will be sold on-line for 2 years maximum and PPCA free music will be sold on-line for 4 years maximum. Currently 1 year of PPCA free music is digitised and available on-line. This back catalogue will grow organically as new releases become available.
Why isn’t GRIT™ a combined kit?

The cost of each release for each program in the LES MILLs, GRIT™SERIES is the normal kit price that you pay. Even though you will be certified to teach all three programs your club/facility still needs to license an individual program in order for you to teach it i.e. in order to teach all three programs, your club/facility will need to license all three programs. If your club/facility does not license a particular stream you will not be able to teach it, including mixing in that particular stream.
Pre-release date

Instructors who have purchased music kits and who attend the quarterly Workshops will have the ability to download their purchased digital music kit on the pre-release date, which is the Friday after the first Workshop weekend but before the last Workshop weekend. Workshop dates and locations will alternate between the first weekend and the second weekend.
Release date

The quarterly music release date is the Tuesday following the last workshop date. Instructors who have only purchased music and have not attended Workshops will receive their music download kit on the release date.
Workshop rate

When you purchase your music with your Workshop ticket you will qualify to receive a reduced music rate.
Digital music expiry date

You will need to download your music kit within 180 days of receiving your notification. You will need to ensure you have downloaded the .zip file with the music, education and the choreography notes, as well as the video within this time frame or else it will expire. Ensure you save all your files to and external device (ie laptop, hard drive etc).
Back releases

You are able to purchase selected releases from previous quarters for both original and PPCA-Free music kits at any time for immediate download. See online store for available back releases, as this changes over time
Why is there a different music dispatch date for Instructors who do not attend workshops?

Those people who commit to and attend Quarterly Workshops are offered the benefit of early music release as we currently offer; this is the middle Friday between Workshop weekends. Digital music entitlements will all be released on the same day for all Workshop attendees across the country. Quarterly Workshops will take place over 2 weekends and we will alternate locations through the quarters to ensure fairness in delivery post and pre Workshops respectively. A later digital / physical dispatch date for non-Workshop participants will take place the first Tuesday following the last workshop weekend. This was assessed to be the fairest, simplest and best way we can distribute the content to all instructors.
Why can't I collect my physical kit at the workshop?

This is the first phase in the switch to digital and we suggest that you embrace the change to digital and order digital to take advantage of no-postage costs. Given the date we need to work with for the release of Digital music entitlements we can not release physical content before that date, thus making the pick-up of physical kits at workshops impractical. Please remember that come the start of 2016 all kits need to be purchased digitally, so you will need to get prepared.

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