Customer Experience & Support Manager
Every day it’s Rockie’s job to ensure your Les Mills investment is launched successfully in your club. Rockie brings a wealth of experience to the Launch Coach role including marketing, sales, and senior management roles in fitness. These roles coupled with the proven Les Mills formula for successful launches means returns on your group fitness investment time and time again.
Rockie says the biggest mistake he sees in club-land is too little focus on retention “by understanding that members who use equipment only and not engaged in group exercise or small group fitness are more likely to leave your club. Your focus should therefore be on providing the best group exercise and small group training experiences”.
Contact Rockie on +60 32720 8608 or email@example.com
Business Support Manager for Malaysia, Singapore & Brunei
“I help clubs identify their strengths and areas of improvement before we work on solutions to help increase their membership base and profit”. Maylin’s system to partnering with businesses ensures assistance is tailored – no two clubs are the same. Maylin can help by understanding your businesses demographic, share the latest industry trends and advise on value-adds for your members “you just can’t get away with promotion marketing anymore”. Her genuine care for your businesses success makes Maylin your ultimate club partner: my philosophy is be genuine and sincere in helping operators get their result by offering the right solutions.
Contact Maylin on +60 32720 8607 or firstname.lastname@example.org
Business Support Manager for Thailand, Vietnam, Cambodia, Guam, Maldives & Papua New Guinea
“A group exercise studio is the most profitable space per square meter in your health club”. Preecha has over a decade of professional experience in the fitness industry and understands the potential of group fitness: “the biggest mistake I see is that group fitness isn’t allocated enough space or investment to make it successful”. Preecha has the expertise to promote the most effective use of your group fitness space as well as the know-how to keep members there “engage as many people as possible in assisted and social forms of exercise from day one so they stay longer and refer their friends and family”.
Contact Preecha (PK) on +66 82571 4448, LineID:pklesmills or email@example.com
Business Support Manager for Indonesia & Philippines
Wayne’s professional experience in advertising, branding and fitness is a powerful combination that can assist buoy your business in a crowded marketplace. Whether it’s advice on membership sales, retention, group fitness management or anything in between Wayne is able to guide operators set up and run a more effective and efficient fitness business.
Through his travels and observations throughout Indonesia and Philippines Wayne’s top business tips for the area are: understand your target market, know your business’ unique selling point, recruit great people and most importantly: CHANGE. “To stay relevant in the market, club operators have to change because it is risky to stay the same. The world is moving too fast!”
Contact Wayne on +60 32720 8605 or firstname.lastname@example.org