At Les Mills Merchandise Limited (Les Mills) we ensure that LES MILLS™ SMART TECH-branded fitness equipment is of the highest quality. This includes the SMARTSTEP™ bench and risers, the SMARTBAR™ barbell and weights plates, SMARTBAND™ and the MBX MAT™.
If you wish to make a warranty claim for equipment you’ve purchased from Les Mills Asia Pacific, please complete the form below.
If you are a private consumer purchasing equipment for your personal, domestic use, you are entitled to the applicable legal rights stated in your national legislation, concerning the commerce of consumer goods; the equipment warranties do not restrict these rights. However, please be aware that these rights do not apply if you are purchasing the equipment for business/commercial purposes.
General Warranty Terms
Warranties for Les Mills SMART TECH equipment are valid only in countries where Les Mills has an authorised equipment distributor. They cover manufacturing faults occurring during the warranty period, in equipment purchased from Les Mills or a distributor authorised by Les Mills. The warranty applies only to the original purchaser and does not cover second-hand equipment or resold equipment. The equipment must remain in the possession of the original buyer/owner and bear the original manufacturer’s serial number (where applicable). The warranty period commences from the date on which the original buyer purchases the equipment. Warranty repairs will not extend the warranty period.
Warranties for Les Mills SMART TECH equipment cover only failures due to manufacturing faults that occur during normal use. They do not extend to faults resulting from normal wear, misuse, abuse, corrosion, damage incurred during loading or transportation, or where the equipment has been used other than as recommended by Les Mills, or modified without the consent of Les Mills or improper storage.
Warranties for Les Mills SMART TECH equipment are invalid where the equipment does not bear its original manufacturer’s serial number sticker or similar identifier, or where such sticker or identifier has been removed, altered or tampered with in any way.
Neither Les Mills nor its authorised equipment distributors will be liable for any defects due to reasons beyond their control, or for consequential damages, or for breach of any implied warranty on the range of equipment.
CLAIM PROCESS
In the event that you wish to make a warranty claim, please complete and submit the warranty claim form, ensuring you complete all the relevant fields. If incomplete information is provided, this may delay the processing of your warranty claim. The Warranty Claim Form will be sent to your local Les Mills SMART TECH equipment distributor for assessment and follow-up.
Enquiries regarding warranties can be submitted using the form below.
The serial number is located inside the gator head. Pull the release on the gator to reveal the serial number.
The batch code dial is located on the top of the plate near the Les Mills logo.
The serial number is located underneath the deck – see white sticker with serial number.
The batch code details are located in the handle area.
The batch number is a series of embroidered lines located on the edge of the LES MILLS label.
The serial number is located on a sticker on the side of the foot stand.
The serial number is located on a sticker on the side of the base plate near the foot stand.
